At Isla Isle, we value customer satisfaction and strive to provide high-quality products and services. Please review our return and refund policy below:
1. Eligibility for Returns
Items must be returned within 5 days of purchase.
Products must be unused, in their original packaging, and in resalable condition.
Certain items, such as custom-made, perishable, or final sale products, are not eligible for return.
Proof of purchase (receipt or order confirmation) is required.
2. Return Process
Contact our customer support to initiate a return.
Ship the item back to us.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refund Process
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to the original payment method within 5 business days.
Shipping fees are non-refundable unless the return is due to an error on our part.